Privacy Policy

Thank you for choosing Lumos LLC to contact.

This privacy policy describes how we collect, use and protect the information you give us when you contact us.

Lumos LLC recognizes the importance of personal data privacy and, in compliance with the General Data Protection Regulation - GDPR and the General Personal Data Protection Law - LGPD, wants you to become familiar with the way we collect, store and process your data. By providing your personal data to Lumos LLC, you accept the terms and conditions of this Privacy Policy.

1. Information Collection

When you initially contact us, we collect only the information strictly necessary to initiate communication and respond to your queries. This may include your name, email address and telephone number.

2. Definitions

For the purposes of this Privacy Policy:

Device: Any device that can access the Service, such as a computer, cell phone or digital tablet.
Service: Refers to the Application or the Website or both.
Usage data: Refers to data collected automatically, generated by the use of the Service or the Service infrastructure itself.
Website: Refers to Lumos LLC, accessible at https://lumos-llc.com
You: Means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
User: All natural persons who will use or visit the Website(s) and/or Application(s), over 18 years of age or emancipated and fully capable of carrying out acts of civil life or absolutely or relatively incapable, duly represented or assisted.
Personal Data: Means any information provided and/or collected by Lumos LLC and/or its affiliates, by any means, even if public, that identifies an individual or may derive the identification or contact information of a natural person.
Purpose: The objective or purpose that Lumos LLC wishes to achieve from each act of processing personal information.
Need: Justification why it is strictly necessary to collect personal data to achieve the purpose, avoiding excessive collection.
Legal bases: Legal basis that makes the processing of personal data for a certain prior purpose by Lumos LLC legitimate.
Consent: Express and unequivocal authorization given by the User holding the personal data for Lumos LLC to process their personal data for a previously described purpose, in which the necessary legal basis for the act requires the holder's express authorization.

3. Applicability

This policy applies, in general, to all Users and potential Users of services offered by Lumos LLC, including Users of websites or other media operated by Lumos LLC and summarizes how Lumos LLC may collect, produce, receive, classify, use, access, reproduce, transmit, distribute, process, archive, store, delete, evaluate or control information, modify, communicate, transfer, disseminate or extract collected data, including personally identifiable information, in accordance with the applicable legal bases and all privacy and data protection laws in force.

4. Collection and Use of Personal Data

The User is aware that he/she knowingly and voluntarily provides information through printed or digital forms, or through websites operated by Lumos LLC. When the User registers and/or fills out forms offered by Lumos LLC, certain Personal Data requested will be kept confidential and will only be used for the purposes that motivated the registration.

Name, email and telephone number: This information is necessary to access content and receive promotional material. Lumos LLC will send marketing email to users who provide this information. It is important to highlight that the Personal Data collected will not be used to send any type of SPAM. If the User wants to contact Lumos LLC through the "Contact" area available on the website, they will need to provide their details, such as Name, Email and Telephone. It is also possible to cancel the sending of promotional emails, simply by clicking on the "unsubscribe" button in the email.

5. Types of Data Collected

5.1 Personal data:

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

Email address
Name and surname
Phone number

5.2 Usage Data

Usage data is collected automatically when you use the Service. This data may include information such as your device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on these pages, unique device identifiers and other diagnostic data.

6. Use of Information

The information we collect is used solely for the purpose of responding to your inquiries and providing information about our products or services as requested by you. We do not share your personal information with third parties for marketing or advertising purposes.

7. Information Security

Our company is committed to protecting your personal information from unauthorized access, misuse or disclosure. We implement appropriate security measures to ensure the security of the information you provide to us.

8. Future Contacts

After the initial contact, any subsequent communications will be on behalf of the company unless you provide us with explicit consent to contact you directly for other purposes.

9. Changes to this Privacy Policy

We reserve the right to update this privacy policy periodically. We recommend that you review this policy regularly to be aware of any changes.

10. Contact

If you have any questions about this privacy policy or how we treat your personal information, please contact us through the means provided on our website or the DPO (Data Protection Officer) of Lumos LLC by email at [email protected].

Last Update: 11/11/2025

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